Legal

Privacy Policy

Effective October 7, 2026. Last updated October 7, 2026. Version 2026-10-07.

1. Introduction

This Privacy Policy explains how Tranvoro collects, uses, stores, and shares personal information when you use Tranvoro websites, applications, customer portals, APIs, integrations, and related services.

References to “Tranvoro,” “we,” “us,” or “our” refer to the operator of the Tranvoro service.

2. Information We Collect

Account Information

We may collect information such as:

name;
email address;
username;
job title;
telephone number;
language;
timezone;
profile settings; and
authentication-related information.

Organization Information

We may collect information about the organization using Tranvoro, including:

organization name;
address;
country;
business contact details;
subscription information;
configuration; and
users and roles.

Customer and Operational Data

Users may submit information relating to their business operations, including:

customers;
contacts;
suppliers;
carriers;
agents;
shipments;
quotations;
cargo;
routes;
documents;
charges;
invoices;
CRM information;
tasks;
communication history; and
other logistics information.

Customers determine what operational information they submit to Tranvoro.

Technical and Usage Information

We may automatically collect technical information including:

IP address;
device and browser information;
login events;
security events;
application activity;
feature usage;
error information;
API activity; and
diagnostic logs.

Website and Signup Source Information

When you start a trial from the Tranvoro website, we may record how you first arrived, limited to:

the source and medium, such as a search engine, a referring website, or a campaign link;
the campaign name, where the link carried one;
the first page of our website you visited, without its query string; and
the date and time of that first visit.

This information is stored with the organization created by your signup and is used to understand which channels and pages bring forwarders to Tranvoro. It does not include the referring page's full address, search terms, or other parameters from the link.

Support Information

If you contact Tranvoro, we may process:

your contact details;
support messages;
attachments;
diagnostic information; and
related correspondence.

Subscription and Payment Information

Subscription transactions are processed by Paddle.

Tranvoro may receive information such as:

subscription status;
Paddle customer or transaction identifiers;
plan;
billing period;
transaction status;
currency; and
limited billing information.

Tranvoro does not receive or store complete payment-card information for transactions processed by Paddle.

Integration Information

If you connect Tranvoro to another service, we may process information necessary to operate that integration.

The information processed depends on the permissions and functionality of the integration.

3. How We Use Information

We may process information to:

provide Tranvoro;
authenticate users;
create and manage organizations;
process subscriptions;
operate logistics functionality;
provide customer support;
send service communications;
provide integrations;
provide AI-assisted functionality;
monitor performance;
diagnose technical problems;
prevent fraud or abuse;
improve security;
improve Tranvoro;
comply with legal obligations; and
enforce our Terms.

4. Legal Bases

Where applicable privacy law requires a legal basis, processing may be based on:

performance of a contract;
legitimate interests in operating and securing Tranvoro;
compliance with legal obligations;
consent where required; or
another basis permitted by applicable law.

The applicable basis may differ according to the information, purpose, and jurisdiction.

5. Customer-Controlled Personal Data

Organizations may use Tranvoro to store personal information about their customers, contacts, employees, suppliers, carriers, agents, and other individuals.

For such information, the organization generally determines why and how the information is processed.

Individuals with questions concerning information submitted by a Tranvoro customer should normally contact that organization first.

6. Service Providers

Tranvoro may use service providers to operate the Service.

These may include providers of:

cloud infrastructure;
databases;
email delivery;
monitoring;
security;
customer support;
analytics;
artificial intelligence;
communications; and
other technical services.

Providers receive access only as necessary for the applicable service and are subject to their contractual and legal obligations.

7. Paddle

Purchases are processed through Paddle.

Paddle separately processes personal information relating to transactions, payments, invoicing, taxation, fraud prevention, and buyer support according to Paddle's own privacy terms.

8. AI Features

Where you use an AI-assisted feature, Tranvoro may process relevant information through systems necessary to provide that feature.

Information sent to an AI provider will be limited to information reasonably necessary for the requested functionality where technically practicable.

Users should not submit unnecessary sensitive or confidential information to AI functionality.

9. Integrations

When you authorize a third-party integration, data may be exchanged between Tranvoro and the authorized provider.

Third-party processing is also governed by that provider's privacy practices.

You should review permissions before enabling integrations.

11. Data Retention

Tranvoro keeps information for as long as reasonably necessary for purposes including:

providing the Service;
maintaining customer accounts;
security;
fraud prevention;
backups;
dispute resolution;
legal compliance; and
legitimate business records.

Retention periods may differ according to the type of data.

Following account termination, Customer Data may remain temporarily in backups or other systems before being deleted according to applicable retention processes.

12. Security

Tranvoro uses reasonable technical and organizational measures designed to protect personal information.

However, no internet-based service can guarantee absolute security.

Users are responsible for protecting their account credentials and appropriately managing access within their organization.

13. International Processing

Tranvoro and its service providers may process information in countries other than the country where you are located.

Where required by applicable law, appropriate mechanisms will be used for international transfers of personal information.

14. Your Rights

Depending on applicable law, you may have rights relating to personal information, such as the right to:

request access;
request correction;
request deletion;
object to certain processing;
request restriction;
request portability;
withdraw consent where processing depends on consent; or
make a complaint to an applicable data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

For information controlled by an organization using Tranvoro, you may need to direct your request to that organization.

15. Cookies and Similar Technologies

Tranvoro may use cookies and similar technologies that are necessary to:

authenticate users;
maintain sessions;
protect accounts;
remember preferences; and
operate the Service.

Optional Analytics on the Tranvoro Website

The Tranvoro marketing website (tranvoro.com) may use Google Analytics, provided by Google, to measure how visitors use the site. It is optional and runs only if you choose “Accept analytics” in the cookie banner. Until then, the Google Analytics script is not loaded and no analytics cookies are set.

If you accept:

Google Analytics sets its own cookies (named “_ga” and beginning with “_ga_”) to distinguish visitors;
Tranvoro sets a first-party cookie named “tv_ft”, kept for up to 180 days, recording how you first arrived at the website as described in section 2; and
events such as visiting a page, clicking a link to start a trial, submitting a demo request, or downloading a template are sent to Google Analytics, without the contents of any form.

If you accept and later create a Tranvoro organization, Tranvoro may also send Google Analytics a small number of events from its servers, linked to the same analytics identifier: that the organization was created, that it first completed a shipment workflow, and that it started its first paid subscription, with the plan and billing period. These events do not include names, email addresses, or customer, shipment, or document content.

Analytics cookies are not used to show advertising, and advertising features are not enabled. Google states that Google Analytics 4 does not log or store IP addresses. Analytics data is kept for the retention period configured in our Google Analytics account, which is no longer than 14 months. Google may process this information in the United States and other countries; see Google's privacy information for how it handles data.

Whatever you choose, Tranvoro sets a cookie named “tv_consent”, kept for one year, to remember your choice. You can change your choice at any time with the “Cookie settings” link in the website footer. Choosing “Decline” stops further analytics collection and removes the analytics cookies the website set; it does not delete information collected before you changed your choice.

Where consent is required, it is the legal basis for these analytics. The signup source information described in section 2 is processed on the basis of our legitimate interest in understanding how customers find Tranvoro.

If Tranvoro introduces other non-essential advertising, analytics, or tracking technologies that require consent under applicable law, appropriate information and consent controls will be provided.

16. Children

Tranvoro is a business software service and is not intended for children.

Users must be legally permitted to use the Service.

17. Changes to This Policy

Tranvoro may update this Privacy Policy.

Material changes may be communicated through the Service, email, or another reasonable method where appropriate.

18. Contact

Privacy questions or requests may be sent to:

Tranvoro

Email: support@tranvoro.com

Website: tranvoro.com